Managing users Adding a new user Editing user information Sending an invitation Resetting a password Suspending an account Unsuspending an account Viewing profile information Viewing Desktop information Removing communities from a user's home page Deleting followers from a user Deleting Pulse entries Deleting flagged items Adding a new user 1       Click New User on the Custodian Directory Search form. 2       Complete the Custodian User Information form. Top Editing user information 1       Find the desired user and double-click the name or click Edit User on the Custodian Directory Search form. 2       Make the desired changes to the Custodian User Information form. Top Sending an invitation Once a user has been created, you can send them an invitation using the Custodian account. Also, if an invited user has not yet accepted an invitation to FirstClass Communities, you can send the invitation again. Caution Invitations should always be sent to a user's user name on FirstClass Communities if one exists. If you send an invitation to an existing user's email address and they accept your invitation, the system will create a new account for them with limited permissions. To send an invitation: 1       Find the desired user and double-click the name or click Edit User on the Custodian Directory Search form. 2       Click Send invitation on the Custodian User Information form. 3       Click Send.         An email will be sent to them with an invitation and login credentials. They will then be prompted to log in and change their login information. Note Each invitation sent generates a new login ticket or password, so it is best to only send one invitation per user. Further, once a new invitation is sent, the previous message becomes invalid. Top Resetting a password If a user forgets their password or can no longer log into their account, you can set a new password for them, and/or send them an email with the new credentials. To set a new password: 1       Find the desired user and double-click the name or click Edit User on the Custodian Directory Search form. 2       Click Set new password on the Custodian User Information form. A new password is automatically generated.       To send a user the new password, click Send new password on the Custodian User Information form. An email will be sent to them with a new, machine-generated password. They will then be prompted to log in and change their password. Top Suspending an account If a user leaves the company, you can suspend their account to protect your company information. This prevents users from logging in, but does not delete the account. Note Only the administrator can delete the account. To suspend an account: 1       Find the desired user and double-click the name or click Edit User on the Custodian Directory Search form. 2       Click Suspend account on the Custodian User Information form. Top Unsuspending an account If you wish to reinstate an account, you can unsuspend it. Note Unsuspending an account automatically makes that user a remote user. You will need to upgrade them to a regular user manually if this is the status you wish to give them. To unsuspend an account: 1       Find the desired user and double-click the name or click Edit User on the Custodian Directory Search form. 2       Click Unsuspend account on the Custodian User Information form. 3       Set the Class to Regular or Remote as appropriate. Top Viewing profile information Every user should have a user profile. This is what people see when they view each other's user information. To view somebody's profile information: 1       Find the desired user and double-click the name or click Edit User on the Custodian Directory Search form. 2       Click Open Profile. Note This profile can't be edited by the Custodian. Top Viewing information Use the bottom pane to view information found on the user's FirstClass Communities home page, including: • communities on the Desktop • communities on FirstClass Communities • communities owned by this user • people who are following this user • pulse statements this user has posted • items this user has flagged. To view information: 1       Find the desired user on the Custodian Directory Search form. 2       Click Edit user. 3       Select the appropriate view. Top Removing communities from a user's home page To delete communities on a user's Desktop: 1       Find the desired user on the Custodian Directory Search form. 2       Click Edit user. 3       Select Show All Communities (communities on the home page) or Show My Communities (communities this user owns). 4       Select the checkboxes associated with the items to delete. 5       Click Delete Community. Top Deleting followers from a user To stop people from following a user: 1       Find the desired user on the Custodian Directory Search form. 2       Click Edit user. 3       Select Show My People. 4       Select the checkboxes associated with the items to delete. 5       Click Delete My People. Top Deleting Pulse entries To delete Pulse entries made by a user: 1       Find the desired user on the Custodian Directory Search form. 2       Click Edit user. 3       Select Show Pulse. 4       Select the checkboxes associated with the items to delete. 5       Click Delete Pulse Item(s). Top Deleting flagged items To delete items from a user's home page that have been flagged by the user: 1       Find the desired user on the Custodian Directory Search form. 2       Click Edit user. 3       Select Flag Items. 4       Select the checkboxes associated with the items to delete. 5       Click Delete Flag Item(s). Top